A dedicated line nobody else is sharing.
The speed you buy is the speed you get — at nine in the morning and at four on a Friday, in both directions, with a guaranteed fix time rather than a best-effort promise.
What it is
A leased line is a dedicated connection between your premises and the network, used by nobody else. Broadband is shared with everyone around you, which is why it slows at predictable times of day. A leased line doesn't, because there's nobody to share it with.
It's also symmetrical: the upload speed matches the download. That matters far more than most businesses realise, because almost everything modern — cloud backup, video calls, sending large files, hosted phone systems — depends on upload.
Who it suits
Businesses where being offline stops work rather than merely irritating people. Sites pushing large files, running cloud phone systems, backing up off-site, or supporting a building full of people on video calls at once.
It's also worth considering if you've outgrown broadband and keep buying faster packages that don't seem to help — that's usually a contention problem, and more speed on a shared line doesn't fix it.
What to expect
Leased lines cost more than broadband and take longer to install, because in many cases new fibre has to be physically laid to your building. How long depends heavily on your site, and the route can involve wayleaves if it crosses land you don't own. We scope that properly before committing to any date.
We handle the survey, the install and the paperwork. And if fibre broadband would genuinely do the job for a fraction of the cost, we'll tell you that instead — it's a big commitment and it isn't right for everyone.
Most businesses that ask us about leased lines don't need one yet. If full fibre is available at your site and you're not moving large volumes of data, we'll usually recommend that first and revisit this when you've outgrown it.
What's included
- Uncontended, dedicated bandwidth
- Identical upload and download speeds
- 100Mb to 10Gb, scalable in place
- Guaranteed fix times with service credits
- Survey and installation managed for you
- Diverse or backup routes available
Common questions
Things people ask us about this.
How long does a leased line take to install?
Longer than broadband, and it varies a great deal from site to site — it depends how much new fibre has to be laid and whether wayleave permissions are needed. We'll give you a proper timeline after the survey rather than a guess before it.
What does the guaranteed fix time actually mean?
If the line goes down, the provider commits to restoring it within a set number of hours, and pays service credits if they miss. It's a contractual commitment rather than a target, which is the difference from broadband.
Can we get one at a rural site?
Often yes, though the cost depends heavily on how far you are from the nearest fibre. We'll get a quote for your specific address before you make any decisions — the range between sites can be enormous.
Also worth a look
Related services.
Not sure if this is what you need?
Tell us what you need and we'll give you a straight answer, including whether we're the right fit.